3-Tier Operational Hybrid Model

This chart describes a 3-tier revenue hybrid model I have formulated to increase operational efficiency, lower staffing risks, and increase performance tracking. These components are broken down into three groups to diversify sales, service types and revenue. Tier 1: Manual Treatments and Services Manual Services traditionally represent 80% to 90% of a spas gross revenue. Associated […]

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“You’re off to Great Places!
Today is your day!
Your mountain is waiting,
So… get on your way!”
~ Dr. Seuss

Key Drivers for Hotel and Resort Spa Profitability

The global spa movement, which includes wellness tourism, amounts to upwards of $3 trillion dollars per year. What physical and strategic elements are key to driving bottom-line performance at traditional and wellness-focused spas? This article looks at the scope of growth for traditional and wellness-focused spas worldwide, as well as the physical and operational keys to building stronger bottom-line performance.

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Reorganizing Spa Operations to Leverage Automation & Technology

Technology and automation are making exponential headway touching nearly all sectors of hospitality, including spa and wellness. This article reviews the impact and importance of integrating these systematizations to help stimulate and streamline the functionality and profitability of hotel and resort spa operations. Retooling the focus to embrace new technologies, profitability, and growth.

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Creating Authentic Internal-External Wellness Cultures

This article examines the central mainstays of delivering wellness with a mission and purpose that effectively ties to company cornerstones, employee ethos and crafts genuine, wellness-focused guest experiences. This article also looks at internal value propositions that add meaningful engagement, and enhance employee investment in stride with operating and fiscal performance through-

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Building Intergenerational Spa and Wellness Programs and Loyalty

Growth in travel and tourism continues to rise in conjunction with intergenerational lifestyles, shifting values and increasing wellness keynotes. Every generation has unique preferences and imperatives that set them apart and stick. Accounting for nearly half of the population, Millennials and Generation Z have considerable weight in the market share.

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Automation and Technology

Why Automation and Technology are Vital to Industry Growth By Mia A. Mackman One of the biggest challenges we are facing in the Spa and Wellness industry is replenishing our talent pool with a constant flow of new members into the workforce. This is a budding crunch. We are seeing signs of this across all […]

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Hospitality & Global Wellness

Global travel and hospitality markets continue to thrive with multicultural diversity and wellness. Being connected to people around the world has become a fixture of life. This is partially evidenced in the remarkable rise of international and domestic travel. Our ability to experience new people, places and exotic destinations is

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The Ecosystem of Work and Life

Some of the biggest challenges we see in the workplace stem from mismanagement, conflict, divergence or customer service issues. Understanding the ecosystem of your work and life is essential.

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“If you can’t fly then run, if you can’t run then walk, if you can’t walk then crawl, but whatever you do, you have to keep moving forward.”

~ Martin Luther King, Jr.