Key Drivers for Hotel and Resort Spa Profitability

The global spa movement, which includes wellness tourism, amounts to upwards of $3 trillion dollars per year. What physical and strategic elements are key to driving bottom-line performance at traditional and wellness-focused spas? This article looks at the scope of growth for traditional and wellness-focused spas worldwide, as well as the physical and operational keys to building stronger bottom-line performance.

Read More

Reorganizing Spa Operations to Leverage Automation & Technology

Technology and automation are making exponential headway touching nearly all sectors of hospitality, including spa and wellness. This article reviews the impact and importance of integrating these systematizations to help stimulate and streamline the functionality and profitability of hotel and resort spa operations. Retooling the focus from manually centered services and embracing advancements in new technologies to support sustainable profitability and continued growth.

Read More

Creating Authentic Internal-External Wellness Cultures

This article examines the central mainstays of delivering wellness with a mission and purpose that effectively ties to company cornerstones, employee ethos and crafts genuine, wellness-focused guest experiences. This article also looks at internal value propositions that add meaningful engagement, and enhance employee investment in stride with operating and fiscal performance through-

Read More

Building Intergenerational Spa and Wellness Programs and Loyalty

Growth in travel and tourism continues to rise in conjunction with intergenerational lifestyles, shifting values and increasing wellness keynotes. Every generation has unique preferences and imperatives that set them apart and stick. Accounting for nearly half of the population, Millennials and Generation Z have considerable weight in the market share.

Read More

Automation and Technology

Why Automation and Technology are Vital to Industry Growth By Mia A. Mackman One of the biggest challenges we are facing in the Spa and Wellness industry is replenishing our talent pool with a constant flow of new members into the workforce. This is a budding crunch. We are seeing signs of this across all […]

Read More

Hospitality & Global Wellness

Global travel and hospitality markets continue to thrive with multicultural diversity and wellness. Being connected to people around the world has become a fixture of life. This is partially evidenced in the remarkable rise of international and domestic travel. Our ability to experience new people, places and exotic destinations is

Read More

The Ecosystem of Work and Life

Some of the biggest challenges we see in the workplace stem from mismanagement, conflict, divergence or customer service issues. Understanding the ecosystem of your work and life is essential.

Read More

“If you can’t fly then run, if you can’t run then walk, if you can’t walk then crawl, but whatever you do, you have to keep moving forward.”

~ Martin Luther King, Jr.

What Do You Want to Be?

Whenever I have a client or team that is at a cross section in life or business, I always ask them what they wanted to be when they were 6-8 years old. At this age, life isn’t about “doing” it is genuinely about “being” and being happy. Most people haven’t learned about life’s limitations yet. They are optimistic, creative and immersed in the joy and fun of being a bright eyed child.

Read More

The Future and Evolution of Lifestyle

Over the last ten years, our lives have dramatically changed as a result of new technologies. For many of us, the ways we live and do business have changed forever… The tipping point of these new technologies has spawned a new division of the global workforce, allowing people to work from the comforts of home or while traveling and exploring the globe.

Read More