Tenure and Endurance: Key Ingredients to a Successful Hotel Spa

There was a time when tenured employment was a standard practice. People would stay at one place for many years before moving on to a new employer or exploring different career opportunities. This was once a preferred way-of-life for many people and companies. This created strides in performance, opportunities for promotions and job stability. Since […]

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3-Tier Operational Hybrid Model

This chart describes a 3-tier revenue hybrid model I have formulated to increase operational¬†efficiency, lower staffing risks, and increase performance tracking. These components are broken down into three groups to diversify sales, service types and revenue. Tier 1: Manual Treatments and Services Manual Services traditionally represent 80% to 90% of a spas gross revenue. Associated […]

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The Ecosystem of Work and Life

Some of the biggest challenges we see in the workplace stem from mismanagement, conflict, divergence or customer service issues. Understanding the ecosystem of your work and life is essential.

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The Future and Evolution of Lifestyle

Over the last ten years, our lives have dramatically changed as a result of new technologies. For many of us, the ways we live and do business have changed forever… The tipping point of these new technologies has spawned a new division of the global workforce, allowing people to work from the comforts of home or while traveling and exploring the globe.

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