Wellness and Hospitality Resilience in Economic Uncertainty

Lessons from 2008 The global impact of the Great Recession between 2007-2008 was extensive and significantly touched the lives of millions of people. In the hospitality industry, customary modes to manage the toll of the recession were often layoffs, budgetary cutbacks and business closures. We witnessed a widespread halt in spending, a slowdown in new development and […]

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“The secret of change is to focus all your energy not on fighting the old but on building the new.”

~ Socrates

Identifying Challenges and Risks that Create Gaps in the Hotel Spa

When it comes to creating program success, identifying impending challenges can be one of the most efficient ways to eradicate gaps in performance and profitability. Some of the most common challenges stem from disjointed department overlays, noncompliance with industry benchmarks and lack of employee training. These areas can either create ripples of proficiency or dilute […]

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Mitigating Spa and Wellness Investment Risks

Spa and Wellness program structures fall into a wide range of performance categories and operating models. For hotels, there are multiple applications that include combinations of relaxation, well-being and treatment-based sessions. While some of the newest and popular trends include features centered on health and lifestyle; there are often wide gaps between drive, delivery, and […]

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Factors Driving Hotel Wellness, Asset Management and Revenue

The original value and objectives associated with spa facilities and wellness programming have surpassed preconceived departmental importance. This article reveals how spa and wellness aspects are disseminated throughout the whole guest experience, and how wellness motivated design and construction elements complement property development, enhance marketability and engagement and is spurring new growth across the hospitality […]

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Transformational Spa and Wellness Value Propositions

We are living in a time centered around people, purpose and progress. While the need to remain adaptable and manage one’s daily schedule endures. Lifestyles are evolving led by a multitude of new social, political and professional changes. This has created a substantial and prevalent focus on being happy, and living with passion, energy and […]

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Tenure and Endurance: Key Ingredients to a Successful Hotel Spa

There was a time when tenured employment was a standard practice. People would stay at one place for many years before moving on to a new employer or exploring different career opportunities. This was once a preferred way-of-life for many people and companies. This created strides in performance, opportunities for promotions and job stability. Since […]

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“The adventure of life is to learn. The purpose of life is to grow. The nature of life is to change. The challenge of life is to overcome. The essence of life is to care.”

~William Arthur Ward

3-Tier Operational Hybrid Model

This chart describes a 3-tier revenue hybrid model I have formulated to increase operational efficiency, lower staffing risks, and increase performance tracking. These components are broken down into three groups to diversify sales, service types and revenue. Tier 1: Manual Treatments and Services Manual Services traditionally represent 80% to 90% of a spas gross revenue. Associated […]

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“You’re off to Great Places!
Today is your day!
Your mountain is waiting,
So… get on your way!”
~ Dr. Seuss